Repair Enquiry Form (REP)

REP – and initial Repair Enquiry Form filled out and emailed to us. The Repair Enquiry Form (REP) requests some basic and necessary information about the device to be repaired (eg type of fault, condition, model, etc).

Quote

 Based on the information you provide us with, you will receive an estimated quote for your repair. It is possible that the price to repair the unit will be higher than the estimated price (for example, if the information provided was inaccurate or if your unit has other faults). If the unit repair price is higher than the estimated price, you will be contacted via email or phone to authorise a new repair quote.

Minimum Charge

A minimum charge applies to all orders (including device inspection, diagnostic, refusal of re-quote, Beyond Economical repair status, etc). The minimum charge covers engineer’s time and any parts used to attempt to repair the unit.

Return postage costs

Return postage options are available to customers upon order and costs will be included in the final price.

We may waive the postal cost and minimum charge if you give us permission to use the damaged unit for spare parts.

Accessories and Miscellaneous items

Please do not send any accessories like SIM cards, memory cards, chargers, mount, software, manuals, carry cases, unless we have specifically requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession, except when we request them.

We may request the certain accessories to be sent in for further testing as they may be related to the fault.  In these cases, we will return them to you once the repair is completed.

Payments

You must pay any charges by cheque or bank transfer, within 30 days of the date of your invoice. VAT will be charged if applicable. If you owe us any money beyond your due date, and you do not have valid grounds for disputing the payment, we may charge you interest. We charge interest daily at the rate of 0.01%.

We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Delta & PayPal via our online payment system.
Full payment is requested by email once a repair has been completed successfully or a minimum charge is payable if the unit has been deemed Beyond Economical Repair or you refuse a re-quote.

Cheque payments will be subject to a clearance delay of approximately 5 working days.

Complaints

If you would like to make a complaint, comment or compliment, please contact us using one of the following methods:
By email: [email protected]
Send a letter by post to: 12 Cedar Grove / W5 4AP

Equally your compliments and comments are just as important as they help us to understand what you think we do well so that we can mirror this in all areas of our service.