Repair My Device Live Help
Repair my device: Mobile phones,SatNav,Tomtom,Ipod,Computers,Psp,Nintendo,Archos

Repair My Device
EN | RO | CN
United Kingdom  
London - Wembley: 0208 7404 089
United Kingdom  
Northampton: 0160 4458 339
United States of America  
Mankato: (612)326-4364
Romania  
Brasov: 0368.451.450
Call us for a free quick quote !

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FAQ

 

How long will my Device be away?

We will aim to have your Device back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my device to Repair-My-Device for repair?

Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.


Where do I send my device?

All the shipping address details are sent to you via email when you complete your repair order.
Repair-My-Device
12 Cedar Grove / W5 4AP
London, 
UK

Will i keep my Unit Save data?

The warranty information booklet reads: "Before sending the products to the Repair-My-Device Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Repair-My-Device Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Repair-My-Device Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

LIQUID DAMAGED UNITS DISCLAIMER !!!

There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
 
The price quoted will depend on whether there is physical damage to the Device, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
 
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
 
 
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
 
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
 
Please do not blame Mobile Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
 
Repair-My-Device Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?

If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only 
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).

Postage?

To have you device returned by Royal Mail Special Delivery, Guaranteed delivery before 1.00pm Next Day (up to 500GBP compensation in case of loss or damage) click on the link below (7.50 GBP); This represents Royal Mail postage fees(5.90GBP),plus an additional amount that covers secured packaging of the device and manpower costs.

Royal Mail Recorded Signed For (Proof of posting, Signature on delivery, Online confirmation of delivery, Up to 41GBP compensation in case of loss or damage) (4.50 GBP);This represents Royal Mail postage fees(3.25GBP),plus an additional amount that covers secured packaging of the device and manpower costs.



Repair While You Wait Service?

We offer repair while you wait service by an appointment on the telephone number: 0203 4324 982


What is a "inspection or evaluation service" and how does it work?

If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?

Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?

Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
  • Asus P320
    Charging connector Repair
    Repair  P320
    Repair location:
    London - Wembley - United Kingdom

    ...
    19.99 GBP
    • Repair price
  • Canon PowerShot G11
    Lens fault Repair
    Repair  PowerShot G11
    Repair location:
    London - Wembley - United Kingdom

    Lens Broken ...
    29.99 GBP
    • Repair price
  • TomTom Go 7000
    Green Light No Power Repair
    Repair  Go 7000
    Repair location:
    London - Wembley - United Kingdom

    Green light fault description. If you have any off this problems listed below is time to take action. Light on the power supply just flashes green no power . No signs of life except a green blink ...
    29.99 GBP
    • Repair price
  • Canon PowerShot S95
    Lens fault Repair
    Repair  PowerShot S95
    Repair location:
    London - Wembley - United Kingdom

    Lens Broken ...
    29.99 GBP
    • Repair price
  • Apple iPhone 4
    Crackling Sound Repair
    Repair  iPhone 4
    Repair location:
    London - Wembley - United Kingdom

    Crackling Sound description. Random Crackling/Distortion sound it is a common problem an all the sat nav witch  is caused by a hardware problem or damaged speaker . What can cause this problem ...
    19.99 GBP
    • Repair price
  • Apple iPhone 4S
    Back Cover Replacement Repair
    Repair  iPhone 4S
    Repair location:
    London - Wembley - United Kingdom

    ...
    9.99 GBP
    • Repair price
  • TomTom Go 7000
    Faulty or Damaged Screen Repair
    Repair  Go 7000
    Repair location:
    London - Wembley - United Kingdom

    ...
    49.99 GBP
    • Repair price
  • Asus P320
    Touch Screen Repair
    Repair  P320
    Repair location:
    London - Wembley - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    29.99 GBP
    • Repair price
  • Apple iPhone 4S
    No Sound Repair
    Repair  iPhone 4S
    Repair location:
    London - Wembley - United Kingdom

    ...
    19.99 GBP
    • Repair price
  • TomTom Go 7000
    No Sound Repair
    Repair  Go 7000
    Repair location:
    London - Wembley - United Kingdom

    ...
    19.99 GBP
    • Repair price
Customer feedback
Repair My Device ServicesAlby Bebbington
Absolutely Perfect, and a very reasonably priced job on a dead netbook. Fully repaired, by a professional team. Thank you Ovi George and Dankia, I would absolutely recommend them 100% Send your device to them for a totally confident repair. Kind Regards Alby Bebbington
4.84/5
Repair My Device ServicesRichard Davy
Excellent speedy reliable service with no problems.
4.68/5
Repair My Device ServicesSharon Pickup
Excellent. The service was quick, and my Sat Nav now working perfectly. Thank you.
4.83/5
Repair My Device ServicesLianne Le Swann
Great service - my tablet was repaired within 24 hours and works perfectly. Thank you for being so prompt. I will definitely be recommending your services.
4.63/5
Repair My Device ServicesMagda
Excellent Service, No Problems, Thank You Daniel
4.74/5
Repair My Device ServicesScott Beddows
Excellent service - exactly as advertised. The repair was perfect.
4.98/5
Repair My Device ServicesP.kane
Very good, fast and swift,a little problem with pass code but when I open it and back together again it worked
4.75/5
Repair My Device ServicesClaire Horsman
My device was repaired and returned amazingly quickly, at a reasonable price and is probably now better than new. Thank you very much
4.79/5
Repair My Device ServicesJuli Carey
Very good. Used you a few times and would happily recommend you to others
4.93/5
Repair My Device ServicesJackie
My repair is excellent, I found your service fast, efficient and clear communication throughout. I'm delighted with it and would definitely recommend you on to others.
4.94/5
Rating 4.81596% from 10 votes 10