Repair My Device Live Help
Repair my device: Mobile phones,SatNav,Tomtom,Ipod,Computers,Psp,Nintendo,Archos

Repair My Device
EN | RO | CN
United Kingdom  
Peterborough Repair Service: 0208 7404 089 ; 00447923847102 (Whatsapp)
Romania  
Brasov: 0771.218.426
Call us for a free quick quote !

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FAQ

 

How long will my Device be away?

We will aim to have your Device back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my device to Repair-My-Device for repair?

Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.


Where do I send my device?

All the shipping address details are sent to you via email when you complete your repair order.
Repair-My-Device
2B The Quadrant Little Ealing Lane
W5 4EE
London, 
UK

Will i keep my Unit Save data?

The warranty information booklet reads: "Before sending the products to the Repair-My-Device Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Repair-My-Device Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Repair-My-Device Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

LIQUID DAMAGED UNITS DISCLAIMER !!!

There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
 
The price quoted will depend on whether there is physical damage to the Device, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
 
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
 
 
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
 
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
 
Please do not blame Mobile Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
 
Repair-My-Device Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?

If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only 
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).

Postage?

To have you device returned by Royal Mail Special Delivery, Guaranteed delivery before 1.00pm Next Day (up to 500GBP compensation in case of loss or damage) click on the link below (7.50 GBP); This represents Royal Mail postage fees(5.90GBP),plus an additional amount that covers secured packaging of the device and manpower costs.

Royal Mail Recorded Signed For (Proof of posting, Signature on delivery, Online confirmation of delivery, Up to 41GBP compensation in case of loss or damage) (4.50 GBP);This represents Royal Mail postage fees(3.25GBP),plus an additional amount that covers secured packaging of the device and manpower costs.



Repair While You Wait Service?

We offer repair while you wait service by an appointment on the telephone number: 0203 4324 982


What is a "inspection or evaluation service" and how does it work?

If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?

Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?

Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
  • Arnova ARNOVA 10 G2
    Charging connector Repair
    Repair  ARNOVA 10 G2
    Repair location:
    Peterborough Repair Service - United Kingdom

    ...
    29.99 GBP
    • Repair price
  • Apple iPhone 4
    Crackling Sound Repair
    Repair  iPhone 4
    Repair location:
    Peterborough Repair Service - United Kingdom

    Crackling Sound description. Random Crackling/Distortion sound it is a common problem an all the sat nav witch  is caused by a hardware problem or damaged speaker . What can cause this problem ...
    19.99 GBP
    • Repair price
  • Asus Transformer TF300
    Touch Screen Repair
    Repair  Transformer TF300
    Repair location:
    Peterborough Repair Service - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    79.99 GBP
    • Repair price
  • Asus P320
    Charging connector Repair
    Repair  P320
    Repair location:
    Peterborough Repair Service - United Kingdom

    ...
    19.99 GBP
    • Repair price
  • TomTom Go 630
    No Sound Repair
    Repair  Go 630
    Repair location:
    Peterborough Repair Service - United Kingdom

    ...
    19.99 GBP
    • Repair price
  • TomTom Go 7000
    Touch Screen Repair
    Repair  Go 7000
    Repair location:
    Peterborough Repair Service - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    29.99 GBP
    • Repair price
  • Asus Transformer Prime TF201
    Touch Screen Repair
    Repair  Transformer Prime TF201
    Repair location:
    Peterborough Repair Service - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    69.99 GBP
    • Repair price
  • Canon PowerShot G12
    Lens fault Repair
    Repair  PowerShot G12
    Repair location:
    Peterborough Repair Service - United Kingdom

    Lens Broken ...
    29.99 GBP
    • Repair price
  • Canon PowerShot G11
    Lens fault Repair
    Repair  PowerShot G11
    Repair location:
    Peterborough Repair Service - United Kingdom

    Lens Broken ...
    29.99 GBP
    • Repair price
  • Apple iPhone 4
    Charging connector Repair
    Repair  iPhone 4
    Repair location:
    Peterborough Repair Service - United Kingdom

    ...
    29.99 GBP
    • Repair price
Customer feedback
Repair My Device ServicesDennis English
Sent my tomtom for a repair to a broken screen so I sent it off to repair my device so impressed with the speedy response I received all repaired within a week and no signs of any damage and my tomtom looks as good as the day I bought it kept me informed throughout. Thank you and your team for a fantastic job would recommend you and defiantly use your service again a massive thumbs up too your team.
4.81/5
Repair My Device ServicesPoppy Craft
The service was efficient and the phone is as good as new now. The process was easy and i would recommend it to others. Thank you!
4.99/5
Repair My Device ServicesEvelyn Tourish
sorted out just fine thanks
4.99/5
Repair My Device ServicesChet Kaczenski
Very satisfied. Will use this service in the future if needed. Recommended.
4.78/5
Repair My Device ServicesHarry Pye
VERY PLEASED WITH REPAIR DEVICE WORKING WELL
4.81/5
Repair My Device ServicesLynn Hinge
The repair could not be done but the service and customer care was excellent thankyou for your support and will recommend this service if excellence .
4.86/5
Repair My Device ServicesAnna Eagar
Cracked kindle screen repaired. Happy with successful repair.
4.77/5
Repair My Device ServicesAndy Moorhouse
Fast, efficient, professional service. Would definitely recommend and will use again.
4.92/5
Repair My Device ServicesSue Jones
Thanks for returning my device, all is well and I've been using it without any problem for the last couple of weeks. Not sure what was the problem second time around, but am very grateful that it was resolved at no additional cost. I'm very happy with the service and would recommend you to friends, but I'm hoping I won't be needing you again soon.
4.93/5
Repair My Device ServicesAlex
nice friendly service the device was sent back the next day everything is working fine on it...will use your services again.thank you
4.62/5
Rating 4.85597% from 10 votes 10