Repair My Device Live Help
Repair my device: Mobile phones,SatNav,Tomtom,Ipod,Computers,Psp,Nintendo,Archos

Repair My Device
EN | RO | CN
United Kingdom  
London - West Kensington: 0208 7404 089 ; 00447923847102 (Whatsapp)
Romania  
Brasov: 0771.218.426
Call us for a free quick quote !

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FAQ

 

How long will my Device be away?

We will aim to have your Device back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my device to Repair-My-Device for repair?

Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.


Where do I send my device?

All the shipping address details are sent to you via email when you complete your repair order.
Repair-My-Device
2B The Quadrant Little Ealing Lane
W5 4EE
London, 
UK

Will i keep my Unit Save data?

The warranty information booklet reads: "Before sending the products to the Repair-My-Device Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Repair-My-Device Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Repair-My-Device Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

LIQUID DAMAGED UNITS DISCLAIMER !!!

There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
 
The price quoted will depend on whether there is physical damage to the Device, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
 
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
 
 
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
 
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
 
Please do not blame Mobile Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
 
Repair-My-Device Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?

If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only 
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).

Postage?

To have you device returned by Royal Mail Special Delivery, Guaranteed delivery before 1.00pm Next Day (up to 500GBP compensation in case of loss or damage) click on the link below (7.50 GBP); This represents Royal Mail postage fees(5.90GBP),plus an additional amount that covers secured packaging of the device and manpower costs.

Royal Mail Recorded Signed For (Proof of posting, Signature on delivery, Online confirmation of delivery, Up to 41GBP compensation in case of loss or damage) (4.50 GBP);This represents Royal Mail postage fees(3.25GBP),plus an additional amount that covers secured packaging of the device and manpower costs.



Repair While You Wait Service?

We offer repair while you wait service by an appointment on the telephone number: 0203 4324 982


What is a "inspection or evaluation service" and how does it work?

If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?

Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?

Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
  • Canon PowerShot G11
    Lens fault Repair
    Repair  PowerShot G11
    Repair location:
    London - West Kensington - United Kingdom

    Lens Broken ...
    29.99 GBP
    • Repair price
  • Canon EOS 400D (EOS Digital Rebel XTi / EOS Kiss Digital X)
    LCD screen Repair
    Repair  EOS 400D (EOS Digital Rebel XTi / EOS Kiss Digital X)
    Repair location:
    London - West Kensington - United Kingdom

    ...
    39.99 GBP
    • Repair price
  • Asus Transformer Prime TF201
    Touch Screen Repair
    Repair  Transformer Prime TF201
    Repair location:
    London - West Kensington - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    69.99 GBP
    • Repair price
  • Apple iPhone 4S
    Crackling Sound Repair
    Repair  iPhone 4S
    Repair location:
    London - West Kensington - United Kingdom

    Crackling Sound description. Random Crackling/Distortion sound it is a common problem an all the sat nav witch  is caused by a hardware problem or damaged speaker . What can cause this problem ...
    19.99 GBP
    • Repair price
  • Apple iPhone 4
    Charging connector Repair
    Repair  iPhone 4
    Repair location:
    London - West Kensington - United Kingdom

    ...
    29.99 GBP
    • Repair price
  • Samsung Galaxy J3
    Liquid Damage Repair
    Repair  Galaxy J3
    Repair location:
    London - West Kensington - United Kingdom

    ...
    9.99 GBP
    • Repair price
  • Apple iPhone 4S
    Touch Screen Repair
    Repair  iPhone 4S
    Repair location:
    London - West Kensington - United Kingdom

    Touch screen fault description.  If you have touch screen damage, broken or not responding contact us we have the solution. Touch screen is visible damage. Touch screen stop answering. Calibr ...
    34.99 GBP
    • Repair price
  • Canon EOS 400D (EOS Digital Rebel XTi / EOS Kiss Digital X)
    Faulty or Damaged Screen Repair
    Repair  EOS 400D (EOS Digital Rebel XTi / EOS Kiss Digital X)
    Repair location:
    London - West Kensington - United Kingdom

    ...
    39.99 GBP
    • Repair price
  • TomTom Go 630
    Charging connector Repair
    Repair  Go 630
    Repair location:
    London - West Kensington - United Kingdom

    ...
    29.99 GBP
    • Repair price
  • Apple iPhone 6 Plus
    Glass replacement Repair
    Repair  iPhone 6 Plus
    Repair location:
    London - West Kensington - United Kingdom

    ...
    38.99 GBP
    • Repair price
Customer feedback
Repair My Device ServicesJeffrey Pittaway
very good service and will use you againe thanks
4.77/5
Repair My Device ServicesKabinda Mahrajan
Fantastic service - good communications, excellent standard of repair and device returned very quickly, and well packaged. Thanks very much - would recommend you to anyone!
4.79/5
Repair My Device ServicesAndy Ewens
Great service. Fast. Repaired over the weekend, which I didn't expect. Will recommend you to others. Regards Robert Donaldson
4.84/5
Repair My Device ServicesAndy Murtagh
Great price, great service, great guys. Highl y recommended. John SW10
4.81/5
Repair My Device ServicesMartin Powell
Great job thank you.
4.79/5
Repair My Device ServicesNick
First Class - I was amazed how quick you repaired and returned DS.
4.8/5
Repair My Device ServicesTim Starns
It's a bit early to say, but it's working fine at the moment. My understanding of the fault was that it was caused by a poor manufacturing process where the USB connecter inside the Garmin isn't hand-soldered but instead baked - which can (and did in my case) lead to brittle connection joints that are easily damaged. I'm assuming that your repair has hand soldered the connecion and if so it will mean that the product is now better than new. All the posting and communication worked well.
4.92/5
Repair My Device ServicesStan Lisowski
While I haven't had a chance to use it on the road, the problem I had with it appears to be repaired! I was very pleased with your service and will recommend you to others!
4.97/5
Repair My Device ServicesMartyn Paul Kilmister
Very efficient service at a fair price. I know it was only a case of unplugging the old damaged screen and plugging in a new one (if I could have obtained one) but no doubt should any fault occur as a result of your work you will cover it. That is the sort of service I appreciate and am prepared to pay for. Thank you.
4.72/5
Repair My Device ServicesPeter Brown
The screen was replaced on my notebook efficiently and with a relatively short time frame. I was telephoned as soon as the item was ready for collection and I was pleased to discover that the charge was £10 below the quoted figure. I would certainly use this service again.
4.95/5
Rating 4.84596% from 10 votes 10